Frequently Asked Questions: The Lab

Q: What programs are installed on the workstations?

A: Apple Mac OS 10.4.9
Adobe Acrobat Professional CS 3
Adobe Bridge CS 3
Adobe Dreamweaver CS 3
Adobe Flash CS 3
Adobe Illustrator CS 3
Adobe InDesign CS 3
Adobe Photoshop CS 3
Apple Final Cut Studio 2 (station 9 only)
Corel Painter 8
MakeMusic Finale 2007 (stations 12 through 21 only)
Mindjet MindManager 6 Mac (stations 9 through 11 only)
Microsoft Office X
QuarkXpress 6.5
Roxio Toast 6 Titanium
Sibelius 4.1 (stations 12 through 21 only)
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Q: What music programs are installed and where?

A: The following programs are installed on workstations 12-21:
MakeMuisic Finale 2007
MacGamut 2003
Sibelius 4
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Q: Will you fix my [laptop/desktop/printer/cell phone/microwave/etc.]?

A: Unfortunately, the CFA Computer Lab cannot fix or repair any personal computer or electronic device. We recommend the Personal Computer Support Center for on-campus repairs. CFA Faculty and Staff only can open a support ticket with the ITO by clicking here.
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Q: What types of media can I use for burning on the drives on the computers?

A: The workstation computers can burn CD-R and CD-RW discs. For DVD-R and DVD-RW burning, please check out an external DVD-burner from the Lab Help Desk.
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Q: What type of computers are in the Lab?

A: This is a multimedia classroom for Macintosh instruction. There are 21 Macintosh G5 computers, running dual 2 GHz processors with 1GB to 3GB of memory
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Q: Can I save files on the server?

A: Yes, onto the desktop, Documents or Music folders. Please be sure to backup your personal data files onto your own personal removable media (Zip disk, CD-R/RW, DVD-R/RW, floppy disk, email, flash storage, external hard drives, etc.)

Documents and data stored in student accounts and class folders are deleted at the end of each semester.
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Q: Can Lab Assistants provide in-depth software assistance on specific programs installed on the Lab workstations?

A: No, they can only answer basic and general questions. You are encouraged to borrow a book or manual from the booth for specific information.
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Q: Can I supply my own fonts?

A: Yes. Place the fonts into the "My Fonts" shortcut on the desktop, which will place the font into your network folder so that you can use the font at any workstation in the future.
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Q: What do I do if my account has been suspended for violations of the user policy?

A: Please see a Lab Assistant at the CFA ITO Help Desk to have your account re-instated.
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Q: How is the lab laid out?

A: The current layout is available here.
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Q: What should I do if my USB flash drive doesn't work?

A: See a Lab Assistant to determine if your drive is Mac-compatible.
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