Frequently Asked Questions


Printing

How do I use my laptop to print?
How much does it cost to print?
What type of printers and print services are available?
Can I use my own paper?
What's the difference between the 5550, the 5870, and the 8500?
Why do colors on my monitor and on my printout not match?
What type of paper is used in the LaserJets?
Can I print double-sided? Does this save money?
What do I do if I don't have enough money or Convenience Points to pay for a print job?
If I am a faculty or staff member, what needs to be done to chargeback my department for printing expenses?
Can I submit inkjet print job requests from my residence hall or other off-campus location?

Scanning

Where and what type of scanners are available?
How do I use the SmartScan 3600 Slide Scanner at Station 21?
How do I use the Epson Perfection 1650 Flatbed Scanner at Stations 19 and 20?
How do I use the Network scanner?

Copying

Where and what type of copiers are available?

Laptops

How can I connect my laptop to the Internet?
How can I connect my laptop to the CFA Computer Lab server?
How do I use my laptop to print?
Where can I plug my laptop in?

Macintosh OS X

How do I open the CD/DVD drive on the workstations?
Can I use a floppy disk or a zip disk on the Lab workstations?
What do I do if a program is frozen with the spinning beachball?
What if Force quit doesn't work and the system is frozen?
How do I share files between two Macs via Firewire?

The Lab

What programs are installed on the workstations?
What music programs are installed and where?
Will you fix my [laptop/desktop/printer/cell phone/microwave/etc.]?
What types of media can I use for burning on the drives on the computers?
What type of computers are in the Lab?
Can I save files onto the server?
Can Lab Assistants provide in-depth software assistance on specific programs installed on the Lab workstations?
Can I supply my own fonts?
What do I do if my account has been suspended for violations of the user policy?
How is the lab laid out?
What should I do if my flash drive doesn't work?

Network

Can I access my work saved on the server from outside the Lab?
How can I access the wireless network in the lab?

Policies and Procedures

Can I bring food or drink into the Lab?
Can I watch a movie or listen to music in the Lab?
Am I allowed to have loud conversations with others in the Lab?
What if I've lost something?
If I need to pickup something / conduct business with the Lab when a class is in session, what can I do?
If I am enrolled in a class held in the Lab, and my card will not swipe in, what do I do?
Can I use the phone in the Lab Help Desk?
Why are user folders deleted at the end of each semester?
Do I need to sign up for an account each semester?
Can I open a window in the Lab?

 

855 Commonwealth Avenue Boston, MA 02215 Boston UniversityCollege of Fine ArtsCFA ITO