Frequently Asked Questions
Printing
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How do I use my laptop to print?
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How much does it cost to print?
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What type of printers and print services are available?
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Can I use my own paper?
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What's the difference between the 5550, the 5870, and the 8500?
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Why do colors on my monitor and on my printout not match?
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What type of paper is used in the LaserJets?
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Can I print double-sided? Does this save money?
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What do I do if I don't have enough money or Convenience Points to pay for a print job?
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If I am a faculty or staff member, what needs to be done to chargeback my department for printing expenses?
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Can I submit inkjet print job requests from my residence hall or other off-campus location?
Scanning
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Where and what type of scanners are available?
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How do I use the SmartScan 3600 Slide Scanner at Station 21?
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How do I use the Epson Perfection 1650 Flatbed Scanner at Stations 19 and 20?
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How do I use the Network scanner?
Copying
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Where and what type of copiers are available?
Laptops
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How can I connect my laptop to the Internet?
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How can I connect my laptop to the CFA Computer Lab server?
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How do I use my laptop to print?
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Where can I plug my laptop in?
Macintosh OS X
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How do I open the CD/DVD drive on the workstations?
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Can I use a floppy disk or a zip disk on the Lab workstations?
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What do I do if a program is frozen with the spinning beachball?
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What if Force quit doesn't work and the system is frozen?
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How do I share files between two Macs via Firewire?
The Lab
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What programs are installed on the workstations?
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What music programs are installed and where?
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Will you fix my [laptop/desktop/printer/cell phone/microwave/etc.]?
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What types of media can I use for burning on the drives on the computers?
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What type of computers are in the Lab?
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Can I save files onto the server?
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Can Lab Assistants provide in-depth software assistance on specific programs installed on the Lab workstations?
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Can I supply my own fonts?
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What do I do if my account has been suspended for violations of the user policy?
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How is the lab laid out?
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What should I do if my flash drive doesn't work?
Network
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Can I access my work saved on the server from outside the Lab?
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How can I access the wireless network in the lab?
Policies and Procedures
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Can I bring food or drink into the Lab?
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Can I watch a movie or listen to music in the Lab?
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Am I allowed to have loud conversations with others in the Lab?
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What if I've lost something?
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If I need to pickup something / conduct business with the Lab when a class is in session, what can I do?
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If I am enrolled in a class held in the Lab, and my card will not swipe in, what do I do?
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Can I use the phone in the Lab Help Desk?
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Why are user folders deleted at the end of each semester?
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Do I need to sign up for an account each semester?
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Can I open a window in the Lab?
